Terms & Conditions

Terms & Conditions

Welcome to Honeyleaf Platters. By accessing or using our website and services, you agree to the following terms and conditions:

Use of Website
You agree to use the website lawfully and not to infringe upon the rights of others or restrict their use. We reserve the right to suspend or terminate access for violations.

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Product Descriptions

We make every effort to accurately describe our products, services, pricing, and inclusions. Because we work with fresh and seasonal ingredients, exact ingredients, colors, florals, garnishes, and presentation may vary based on seasonality and availability.

Photos shown on our website and social media are examples of previous work and are intended to represent our overall style. Each order and event is individually created and may vary from the examples shown.

We reserve the right to make reasonable substitutions when necessary to maintain quality and to correct pricing, availability, or description errors.

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Order Policies

Orders are subject to availability and should be placed at least 24 hours in advance whenever possible.

Event catering dates and times are subject to availability and are confirmed only after the required payment or deposit has been received.

Changes to an existing order are subject to availability and may result in additional charges.

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Delivery and Pickup

We deliver throughout Northern Virginia, Washington, DC, Maryland, and surrounding areas. Delivery fees are calculated based on location and distance from Arlington, Virginia.

Delivery and setup times are scheduled in advance but may be affected by traffic, weather, venue restrictions, or other circumstances beyond our control.

Clients are responsible for providing accurate delivery information and ensuring safe and timely access to the delivery or event location.

For event setups, the client must provide an appropriate table or surface and ensure venue access at the agreed setup time. Any special loading, parking, security, elevator, or venue access requirements should be communicated to Honeyleaf in advance.

Someone must be available to receive the order or provide access to the event space at the scheduled time.

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Grazing Table Styling

Standard grazing table pricing includes Flat Lay Styling. Food is beautifully arranged on our handmade wooden platters with raised side edges and presented together to create a continuous grazing display. During setup, we complete the presentation with standard florals, serving tongs, serving utensils, and plates.

Signature Event Styling is available for an additional fee and adds a multilayered presentation using risers, stands, crates, and elevated serving pieces to create varying heights and dimension.

Styling and rental pieces provided by Honeyleaf remain the property of Honeyleaf Platters and will be collected after the event.

Photos on our website and social media represent previous events and may be used as styling inspiration. Each grazing table is individually created, and exact replication of a previous display cannot be guaranteed.

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Cancellations and Refunds

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Standard Orders
For orders that do not require on-site setup or event service:

• More than 48 hours → full refund

• Within 48 hours → 50% refund

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Event Catering & On-Site Setups
For grazing table setups, staffed services, and other orders requiring on-site setup or service:

• More than 7 days before the event: full refund

• Between 72 hours and 7 days before the event: 50% refund

• Less than 72 hours before the event: non-refundable

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Deposits & Final Payments

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Certain event catering orders may be booked with a 50% deposit. The deposit secures the scheduled event date and time.

Unless otherwise stated on your invoice, the remaining balance is due 7 days before the event.

Orders placed within 7 days of the event date require full payment at the time of booking.

Your reservation is confirmed once the required deposit or full payment has been received.

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Food Handling & Responsibility

Honeyleaf Platters follows appropriate food handling practices through preparation, delivery, and setup. Once an order has been delivered or an event setup has been completed, the client is responsible for proper storage, handling, and serving conditions.

Perishable foods should not be left at unsafe temperatures for extended periods. For outdoor events, clients are responsible for providing an appropriately shaded or temperature-controlled location whenever necessary.

Honeyleaf Platters is not responsible for food quality or safety issues resulting from improper storage, handling, prolonged exposure to unsuitable temperatures, or conditions occurring after delivery or setup.

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Privacy
Customer information is protected under our Privacy Policy. We do not share personal data without consent except as required by law.

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Intellectual Property
All website content, images, and designs are the intellectual property of Honeyleaf Platters and may not be copied or reproduced without permission.

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Changes to Terms
These terms may be updated periodically. Continued use after changes constitutes acceptance of the new terms.

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Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Privacy policy

Last updated: August 25, 2026

At Honeyleaf Platters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our services.

1. Information We Collect

Personal Information: When you place an order, sign up for our newsletter, or contact us, we collect your name, email address, phone number, billing, and shipping details.

Payment Information: Payment details are processed securely via our payment partners and are never stored on our servers.

Device and Usage Data: We collect information such as IP address, browser type, and browsing behavior using cookies and similar technologies to improve your user experience.

2. How We Use Your Information

To process and fulfill your orders.

To communicate with you regarding your orders, promotions, or updates.

To improve our website and services.

To comply with legal obligations.

3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can choose to disable cookies in your browser, but some site features may not function properly.

4. Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted third-party service providers who help us operate our business and fulfill orders, under strict confidentiality agreements.

5. Data Security
We implement industry-standard security measures, including SSL encryption, to safeguard your personal and payment information.

6. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.

7. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors.

8. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new effective date.

9. Contact Us
If you have questions or concerns about your privacy, please contact us at:
Email: order@honeyleafplatters.com

Return policy

At Honeyleaf Platters, customer satisfaction is important to us. Due to the perishable nature of our food products, please review our return and refund policy carefully:

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Returns:

Because our products are freshly prepared and perishable, we do not accept returns on charcuterie platters, fruit platters, grazing products, or other food items.

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Refunds:
If you receive a damaged, defective, or incorrect item, please contact us immediately at order@honeyleafplatters.com within 24 hours of delivery. We will evaluate the issue and may offer a replacement or refund at our discretion.

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Cancellations:

Cancellation and refund eligibility is determined according to the Cancellations and Refunds section of our Terms & Conditions above.

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Exchanges:
We do not offer exchanges due to the customized and perishable nature of our products. However, if you have concerns about your order, please reach out to us.

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Contact:
For any return, refund, or cancellation questions, reach out to us promptly at order@honeyleafplatters.com.